Refund and Returns Policy for Flare & Comfort

Effective Date: January 18, 2025

At Flare & Comfort, we strive to ensure that you are completely satisfied with your fireplace purchase. This Refund and Returns Policy outlines the terms and conditions for returning items and requesting refunds.

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Returned items must be in their original condition, unused, and in the original packaging.
  • Proof of purchase, such as an order confirmation or receipt, is required for all returns.

Non-Returnable Items

  • Custom or special-order fireplaces.
  • Items marked as “final sale” at the time of purchase.
  • Damaged items caused by misuse, neglect, or improper handling.

Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5–7 business days and issued to your original payment method.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

  • Exchanges are available for defective or damaged items. Please contact Flare & Comfort within 7 days of receiving the item to initiate an exchange.

How to Initiate a Return or Refund

  1. Contact our Customer Support team at support@flareandcomfort.com or call (214) 555-7890 to request a return authorization.
  2. Ship the item to the following address:
    Flare & Comfort
    789 Oakwood Avenue, Dallas, Texas 75240, USA
  3. Include your proof of purchase and a brief explanation of the issue.

Late or Missing Refunds

  • If you haven’t received your refund after the specified timeframe:
    1. Check with your bank or credit card company, as processing times may vary.
    2. Contact our Customer Support team for further assistance.

Contact Us

For questions or concerns about our Refund and Returns Policy, please contact:
Phone: (214) 555-7890
Email: support@flareandcomfort.com

By purchasing from Flare & Comfort, you agree to the terms outlined in this Refund and Returns Policy. Thank you for choosing Flare & Comfort!